CISCO Recall Delivers Security and Compliance

Customer Profile
A major insurer operating in Brazil.

Challenge
Outdated document imaging system in place. Customer applications collected from over 80 locations. Regulations mandating applications be processed within 15 days.

The CISCO Recall Solution
A comprehensive, digital and physical document management process encompassing scanning, indexing, archiving, web-based access/retrieval and workflow features.

Functional Details
Images ported from obsolete imaging system into CISCO Recall’s web-based ReView™ application (developed on Hyland’s OnBase® software). Applications automatically assembled with underwriting and claims-related material using advanced workflow capabilities. Digital images integrated with legacy systems and operations.

Results

• Security - 128-bit SSL encryption, authorized user access only, (ReView). 24x7, audited Global Network Operations Center; Intrusion Detection; offsite backups; disaster recovery planning/testing (Infrastructure).
• Efficiency - Time savings of over 2,000 hours a month. 50% time reduction to issue policies. Significant cost savings realized.
• Customer Satisfaction - Compliance with industry regulations, including audit trails tracking all actions and activities. Resources redeployed to more productive, profitable areas of business. Improved service levels to existing and potential customers.
• Sustainability - Reductions in paper, postage and printing.